Valentine’s Day, this Saturday, marks the beginning of floral peak season. Just like every year, C.H. Robinson, the global leader in Lean AI supply chains, with 83,000 customers and 37 million shipments annually, as well as the largest temperature-controlled logistics network in North America, is set to move up to 10 million boxes of flowers—representing one out of every four fresh floral units sold in retail—helping to bring joy to lovers, sweethearts and secret flames all over.
“What you might not realize when you receive that perfect bouquet, is what a complex, sophisticated logistics operation it took to bring it to you,” said Jose Rossignoli, President of Robinson Fresh, the company’s fresh supply chain solutions division. “When you’re handling a perishable product that starts losing shelf life the moment it is cut, you need to have the ability to orchestrate operations across a full ecosystem of growers, air, temperature-controlled carrier capacity, warehouses, and the retailers we work with to ensure that the product is on display at the exact right time, at thousands of points of sale. Every single part must run like clockwork.”
A closer look at the numbers and timeframes illustrates the complexity of the operation:
During the 2024 floral season, C.H. Robinson delivered 98 percent on-time. The company can do that because it combines product sourcing, supply chain solutions and tailored customer service under one umbrella. As a result, it can track, analyse and optimise every box of flowers’ journey across the length of the supply chain, and adapt to disruptions such as extreme weather, flight cancelations, or labor shortages in real time.
“What makes C.H. Robinson, so uniquely fit for this job is our scale, end-to-end coordination and adaptability” said Jim Mancini, C.H. Robinson Vice President of Customer Success. “Moving so many millions of flowers between continents in such a short timeframe requires a fully integrated approach that aligns planning, sourcing and execution, as well as the ability to pivot quickly when the unexpected happens—and to do it better every single year.”
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Author: Edward Hardy